Refund Policy

Refund Policy

At CortexOps, we strive to provide our customers with high-quality business automation solutions using AI. However, we understand that sometimes things don't go as planned. If you're not satisfied with your purchase, we offer a clear and straightforward refund policy. Please read the following terms carefully.

1. Eligibility for a Refund

Refund requests are considered only under the following conditions:

  • Requests must be made within 30 days of the purchase date.
  • The product or service must be unused, and you must provide clear reasoning for why the product or service does not meet your expectations.
  • The product or service must not have been delivered or used by the customer.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact us via email at [email protected] with your order number and a description of the issue.
  • Provide any relevant documentation or information that will assist us in evaluating your request (e.g., purchase receipt, screenshots, or details about the product issue).
  • We will assess your request and respond within 7 business days with a decision.

3. Refund Process

Once your refund request is approved, we will process the refund to your original payment method. Please note that:

  • Refunds are typically processed within 7–10 business days, depending on the payment method used.
  • If you paid by credit card or another payment gateway, it may take additional time for the refund to appear in your account due to processing times from the financial institutions involved.

4. Non-Refundable Services

Some services or products may be exempt from our refund policy. These include:

  • Services that have already been fully delivered or used.
  • Custom AI solutions or tailored services that were developed specifically for your business needs.
  • Any downloadable content, unless there is a technical issue preventing you from using it as intended.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check your bank account or payment method again. If the refund is still not reflected, please contact us at [email protected].

6. Changes to the Refund Policy

CortexOps reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

7. Contact Us

If you have any questions or concerns about our Refund Policy or need further assistance, please contact us at:

Email: [email protected]